Returns
Hassle-Free Return Policy
If you return a product to the branch in resalable condition within 30 days of purchase with the receipt, you will receive a full refund. To qualify, the returned product must be:
- An everyday stocked (non-special order) product
- In resalable condition
- In its original, unbroken packaging (full boxes, bundles, or units)
- Accompanied by the original invoice or sales receipt
- Returned to the original place of purchase
For all other returns, see “Non-Qualifying Returns.” Restocking fees may apply.
Receiving Your Refund
| Method of Payment | Amount | Method of Refund | Time to Process |
|---|---|---|---|
| L&W Supply Account | Any | Credit to account | 24 hours |
| Credit Card | Any | Credit to credit card account | 24 hours*** |
| Check | Up to $250 | Cash | Same day |
| Greater than $250* | Check | 3 to 4 business days | |
| Cash** | Up to $250 | Cash | Same day |
| Greater than $250* | Check | 3 to 4 business days |
* Must clear 10-business-day waiting period.
** If your cash payment and return happen on the same day, we will make every effort to provide a full cash refund on the same day. Dependent on branch banking hours.
*** Does not include credit card company processing time. It may take up to two billing cycles for a credit to appear on your credit card statement.
Non-Qualifying Returns
Returns made after 30 days:
- Any return made after 30 days of purchase with the original invoice or sales receipt may be subject to a restocking charge.
- L&W Supply reserves the right to refuse any return made after 30 days of purchase.
Returns made without a sales receipt or invoice:
- If you have an L&W Supply account and are returning product within 30 days of purchase, we will make every effort to look up your receipt for you. If this is possible, the same policy applies as if you had the original receipt.
- If we are unable to look up or find the invoice, the return may be refused.
Returns made to an L&W Supply location other than the purchase location:
- Must have the return location manager’s approval and will be subject to a restocking charge.
Returning Special Orders:
“Special Order” refers to any of the following orders:
- Product not normally stocked by L&W Supply in this market.
- Product that is custom made (not stocked by the manufacturer and/or made to customer specific specifications).
- Special Order returns may be accepted contingent upon the manufacturer’s return policy.
- Customer is responsible for all costs associated with the Special Order return to the manufacturer.